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Revving Up Nation!
Why did the healthcare organization hire a magician for their revenue cycle management department?
They needed someone to make the outstanding bills disappear!
In today’s Revving Up rundown:
🔍 Updates from the team
🐋 VC Sleep Open for Business
🛠️ 5 AI Tools
Read time: 3 minutes
FRESH FROM THE TEAM
CLINICAL TEAM
Source: Website @BoredPanda
This week was just a reminder of a lesson I have continued to learn over my career. Be kind to your patients, because you never know what is going on in their lives.
Kindness also has ROI for the clinic. It will make your life easier if you force yourself to be kind.
Observation:
Healthcare struggles with customer service.
Kindness goes along way in terms of patient retention and support
Advice:
Make kindness a staple in your practice culture
Emphasize it everyday and make sure it is fostered by team members to each other and patients.
Teamwork and office leadership has been key to making clinical work easier. The managers attack problems before they really arise and there are never any patient issues that get to me.
Issues are filtered out by all the managers who make sure that I don’t have to deal with insurance, scheduling, and all sorts of logistical issues.
Observation:
Clinical work is hard.
Clinical work with logistical errors poured in are even harder.
Advice:
Managers need to stay proactive and have empathy towards the clinicians
Managers need to see themselves as the filters of all the non-clinical work that might make its way to the clinical team
OPERATIONAL TEAM
Source: Website @Ghilliegirl @Pinterest
Things were smooth this week. The key was a constant flow of communication between the front desk and the clinical team. We have team huddles to make sure that nothing goes uncommunicated.
Observations:
Syncing the front desk with the clinical team is key.
Operational Synergy → appointment speed → extra time for coding
Advice:
Hold a weekly standup with your front desk and clinical operations team
In this standup, identify laps in communication and weaknesses in patient flow
MANAGEMENT TEAM
Source: Website @Capterra
I have learned this week that peak teamwork is achieved when operational plans are communicated transparently. When everyone knows the problems, plans, and ins and outs of our practice this week, everyone feels involved.
When everyone is in the know, everyone seems to want to help achieve the goal.
Observations:
Communication breeds teamwork
Advice:
Be transparent with you team — problems and issues too
Humans like helping each other and goal achieving — foster this
IT
Source: Website @Capterra
Healthcare IT is a target for cyber criminals. Hackers love robbing doctors and PE firms — easy $$$.
I have spent much of the week scanning ports in the network and researching our firewalls to make sure we are protected 24/7.
Observations:
Medical clinics are easy targets for hackers
All software, firmware, and hardware are targets
IOT devices like projectors and medical devices are targets to track you
Advice:
Train your staff on phishing
Don’t hire anyone shady who might be posing as a potential employee… Computer Science backgrounds might be weird
Update all software, firmware, and hardware
Port scanning, network mapping, and firewall updates every week
HUMAN RESOURCES
Source: Website @SurveySparrow
Integrity, fairness, and the desire to meet the needs of the organization as well as the employees.
Active listening. Hearing what's coming at you from all directions (many times simultaneously). There are many different sides to each issue.
Patience. Hold your tongue/discretion....
Be a good steward of company funds, vision, and mission.
Observations:
HR is everything. Your company is your people.
HR can be hated and loved at the same time which makes it even harder
Healthcare HR has many roles and is subject to the recession
Advice:
Listen to employees
Keep your HR division humble
Appreciate your HR people
Help them in recruiting — finding good people is a battle. Don’t lose the battle.
BILLING
Source: Website @StudentDrs
Strive to make sure every person on your team feels heard and appreciated, even when there are hard topics to discuss. As a manager, you can "hear" someone but making sure that they FEEL heard, is more important.
Education, Empathy and Expectation Management.
Educate - no one should stop being a student. Everyone learns in different ways, striving to meet learning styles is imperative.
Empathy- you never know what someone is going thru and how that can inevitably effect their work. Being a listener.
Expectation Management- everyone works at different speeds, has different strengths and weakness.
You never know what another person is struggling with on their end, whether it be a team member, an insurance representative, a patient, or a member of the practice you are working with. Always treat them with the utmost kindness and it will be reciprocated. Also, always be willing to admit when you don't know or are unsure of an answer to a problem. Allow the team a chance to assist, and together the right answer is always revealed.
Observations:
Billers are often remote so culture is hard to manage
Advice:
Meet often on teams, zoom, google meets
Educate, empathize, and set expectations in those meetings
Be kind to each other as well as everyone involved in the cycle
VITAL CARE UPDATE
Source: Website @SleepMemes @Pinterest
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MORE TO EXPLORE
Microsoft announced a new AI skills initiative to bridge the technical skills gap in the workforce by providing free online courses, a global grant challenge, and a teacher training toolkit.
The initiative — connected with Azure, LinkedIn, GitHub, and other Microsoft platforms — will place its technologies at the heart of AI growth.
Scientists at the Mass General Cancer Center and the Massachusetts Institute of Technology in Cambridge have developed a new AI tool named Sybil. The tool accurately predicted an individual's risk of developing lung cancer within the next year, with a success rate of 86% to 94% in one study.
THAT’S A WRAP
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